Customer Service Delivery Advocate

Carvana(1 month ago)

Fairfield, CTOnsiteFull TimeJunior$40,000 - $44,000Market Operations

About this role

The Customer Advocate at Carvana is a front-line representative supporting the company’s vehicle delivery and customer experience efforts within its fast-growing used-car retail operations. The role is customer-facing, physically demanding, and requires flexibility to work rotating shifts and weekends. Carvana provides training and sponsors required state licenses, offers performance-based pay progression, and a comprehensive benefits package.

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Required Skills

Vehicle Delivery
Vehicle Loading
Vehicle Inspection
Paperwork
Safe Driving
Customer Service
Physical Stamina
Vehicle Detailing
Manual Dexterity
Visual Acuity

Qualifications

DOT Medical Card
Valid Driver's License
Notary (Obtainable)
Chauffeur License (State-Specific)
Vehicle Verifier License (CA)

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.

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