Customer Service Delivery Advocate

Carvana(28 days ago)

Old Hickory, TNOnsiteFull TimeJunior$36,000 - $40,000Market Operations

About this role

Customer Advocate responsible for representing Carvana at vehicle delivery and customer touchpoints, working in a fast-paced, customer-facing environment with opportunities for advancement. The role is physically demanding and requires standing, lifting, and outdoor work in varying weather, plus compliance with company and state licensing requirements. Team members work rotating shifts and must be available across seven days with a strong emphasis on safety and customer experience.

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Required Skills

Vehicle Delivery
Vehicle Loading
Vehicle Inspection
Customer Paperwork
Customer Interaction
Safe Driving
Physical Stamina

Qualifications

DOT Medical Card
Notary (within 90 days)
Valid Driver's License
Chauffeur's License (state-specific)
Vehicle Verifier License (CA)

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.