Customer Service Delivery Advocate
Carvana(12 days ago)
About this role
A Customer Advocate at Carvana is a customer-facing team member who supports the company’s vehicle delivery and customer experience efforts for the online used-car retailer. The role is part of Market Operations at a rapidly growing company and includes performance-based pay progression and benefits.
Required Skills
- Customer Service
- Driving
- Vehicle Loading
- Vehicle Inspection
- Paperwork
- Communication
- Physical Stamina
- DOT Compliance
Qualifications
- Notary Public (or obtain within 90 days)
- Chauffeur License (state-specific)
- Vehicle Verifier License (CA)
- DOT Medical Card
- Valid Driver's License
- Minimum Age 21
- Drug Test
About Carvana
carvana.comCarvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.
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