Customer Service Delivery Advocate

Carvana

2 months ago

3.0 on Glassdoor

University Park, IL

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Advocate at Carvana is a customer-facing role at a rapidly growing used-vehicle retailer focused on delivering an excellent car-buying experience. The position is part of Market Operations and supports Carvana’s mission to reintroduce happiness into the car-buying process while offering clear career progression and benefits. Team members work on-site and represent the company in customer interactions and local community engagement.

Skills

Qualifications

Notary (obtain within 90 days)Chauffeur's License (required in some states)Vehicle Verifier License (California)DOT Medical CardValid Driver's License

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.