Customer Service Delivery Advocate
Carvana(26 days ago)
About this role
Customer Advocate at Carvana is a customer-facing role within Market Operations focused on delivering exceptional customer experiences for the fastest-growing used automotive retailer. The position supports the company’s retail and delivery operations and helps maintain Carvana’s customer-first brand. Candidates should have at least 2 years of customer-facing experience and be available for rotating shifts.
Required Skills
- Customer Service
- Driving
- Vehicle Loading
- Vehicle Inspection
- Paperwork
- Communication
- Time Management
- Physical Fitness
Qualifications
- Notary Public (obtainable)
- DOT Medical Card
- Valid Driver's License
- Chauffeur License (where applicable)
- Vehicle Verifier License (CA)
- Drug Test
About Carvana
carvana.comCarvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.
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