Customer Service Delivery Advocate

Carvana(20 days ago)

Chatsworth, CAOnsiteFull TimeJunior$44,000 - $48,000Market Operations

About this role

A Customer Advocate at Carvana is a frontline, customer-facing position that represents the company during in-person vehicle deliveries and local customer interactions. The role supports Carvana’s market operations and contributes to the overall customer experience through on-site service and administrative processes. It is an hourly, shift-based position with performance-driven pay progression and advancement opportunities.

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Required Skills

Customer Service
Driving
Vehicle Inspection
Paperwork
Notary
Physical Labor
Communication
Time Management
DOT Compliance
Vehicle Loading

Qualifications

Notary (Obtainable Within 90 Days)
Chauffeur License (State-Specific, Where Required)
Vehicle Verifier License (California, Where Required)
DOT Medical Card
Valid Driver's License
Minimum Age 21
Pass Drug Test

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.

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