Customer Service Delivery Advocate

Carvana(2 days ago)

Framingham, MAOnsiteFull TimeMedior$22,000 - $24,000Customer Service

About this role

Carvana is hiring Customer Advocates to deliver excellent service and support customers throughout the vehicle delivery process. The role involves driving vehicles to customers' doors, handling physical loading and unloading, and ensuring vehicle safety and paperwork accuracy, all while maintaining a focus on customer satisfaction and safety standards.

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Required Skills

Driving
Customer Service
Loading
Unloading
Inspection
Documentation
Safety
Physical Fitness
Communication

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.

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