Customer Service Director, Pneumatics
IDEX Corporation(1 month ago)
About this role
The Customer Service Director leads North America Customer Service for the Pneumatics Platform, overseeing teams across four sites and owning the end-to-end order-to-cash customer experience. The role defines and executes customer service strategy aligned with commercial objectives to drive retention, satisfaction, and operational consistency. It partners with Commercial, Finance, Operations, and IT and leads continuous improvement, CRM adoption, and cross-site collaboration.
Required Skills
- Customer Service
- Order Management
- ERP
- CRM
- Data Analysis
- Leadership
- Change Management
- Lean
- Reporting
- Cross-Functional Collaboration
Qualifications
- Bachelor’s Degree in Business or related field
- MBA Preferred
About IDEX Corporation
idexcorp.comTrusted Solutions, Improving Lives IDEX employees across the globe design and manufacture products that are vital to the advances of modern life. From satellite communications to water systems, from medical diagnostic components to emergency rescue tools, IDEX (NYSE: IEX) creates solutions that make everyday life better. Learn More Trusted Solutions, Improving Lives IDEX employees across […]
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