Customer Service Director

Keller Executive Search(4 months ago)

Baltimore, MDOnsiteFull TimeDirector$199,000 - $243,000Customer Service

About this role

The Customer Service Director is a senior, Baltimore-based leadership role recruited by Keller Executive Search to shape and oversee the organization's customer service function and outcomes. The role is focused on scaling operations and partnering with cross-functional leaders to support company growth and performance. It reports to executive leadership and contributes to strategic planning and decision-making.

View Original Listing

Required Skills

Strategy
Coaching
Service Design
Quality Assurance
Knowledge Management
Data Analysis
Dashboarding
Vendor Management
Contract Negotiation
Compliance

+6 more

Qualifications

Bachelor's Degree
Advanced Degree (preferred)

About Keller Executive Search

kellerexecutivesearch.com

Keller Executive Search is a premier headhunting and recruitment firm with a substantial global footprint, operating across 48 countries. The company specializes in connecting top-tier executive talent with organizations, leveraging its extensive network and industry expertise to deliver tailored recruitment solutions. Known for its commitment to excellence, Keller Executive Search focuses on enabling clients to build strong leadership teams through strategic hiring practices.

View more jobs at Keller Executive Search →