Customer Service - Dutch & English Bilingual

Philip Morris International(1 year ago)

Gaziemir, Izmir, TurkeyOnsiteFull TimeJunior$43,472 - $59,040 (estimated)Customer Service

About this role

Advisor I, Customer Service position providing bilingual (Dutch & English) support to customers via inbound/outbound calls and online channels. The role resolves routine product and service issues, documents interactions, and adheres to contractual KPIs. Based in Izmir, Turkey, the position is full-time and client-facing.

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Required Skills

Customer Service
Inbound Calls
Outbound Calls
Communication
Computer Navigation
Multi-Tasking
Empathy
Problem Solving
Documentation
Shift Rotation

+2 more

Qualifications

High School Diploma
Two Years College

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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