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Customer Service Executive at Airbus - ApplyBlast

Customer Service Executive

Airbus

19 days ago

3.6 on Glassdoor

Beijing, Beijing, China

Onsite

Full Time

Medior

0 applicants

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About this role

This role serves as the single point of contact for a predefined group of customers, ensuring excellent service by processing requests, following up on orders, and handling inquiries and complaints. The position involves acting as a global liaison to internal teams such as procurement, sales, and accounting to support customer needs and maintain satisfaction. The role also includes participating in cross-functional teams and contributing to the growth of the customer service department.

Responsibilities

Process customer requests and inquiries via email and phone
Follow up on orders to ensure on-time delivery and customer satisfaction
Handle customer claims and returned goods with timely resolution

Skills

About Airbus

airbus.com

Headquarters

Blagnac, Occitanie, France

Company Size

10001+ employees

Founded

2014

View Profile

Airbus is a global aerospace and defence company that designs, manufactures and delivers commercial aircraft, helicopters, military transports, satellites, launchers and related systems. It also provides avionics, services and digital solutions across the aviation and space lifecycle, including aftermarket support and mission systems. The company prioritizes sustainable aerospace and safety, investing in low‑emission technologies, zero‑emission flight concepts and advanced manufacturing. Airbus serves airlines, governments and space agencies worldwide through a broad industrial and customer‑support network.