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Customer Service (German-speaking) - onsite - TR05 at Concentrix - ApplyBlast

Customer Service (German-speaking) - onsite - TR05

Concentrix

5 months ago

3.3 on Glassdoor

Barcelona, Spain

Onsite

Full Time

Junior

0 applicants

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About this role

Concentrix is seeking a German-speaking Fashion Customer Representative to deliver exceptional support for a global luxury fashion and lingerie brand. The role involves guiding customers through exquisite product collections via phone, email, chat, and digital channels while maintaining expert product knowledge. Candidates will represent the brand as an ambassador, ensuring every interaction is confident, elegant, and customer-obsessed in a supportive Barcelona-based environment.

Responsibilities

Deliver exceptional customer support across phone, email, and digital channels.
Provide pre- and post-sales guidance for luxury fashion and lingerie products.
Maintain expert knowledge of current product collections and brand guidelines.
Log and manage all customer interactions within company systems.
Escalate complex issues to ensure seamless customer satisfaction.

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.