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Customer Service Head at Diageo - ApplyBlast

Customer Service Head

Diageo

3 months ago

3.8 on Glassdoor

Jakarta, Indonesia

Onsite

Full Time

Director

0 applicants

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About this role

The Customer Service Head leads the market-specific supply organization, acting as the primary interface between supply chain, procurement, and customers. This senior role is responsible for driving customer collaboration, operational excellence, and value creation through metrics like OTIF/OSA, while also overseeing logistics, innovation projects, and business continuity within Diageo's Supply Chain and Manufacturing team in Jakarta.

Responsibilities

Lead customer engagement and collaboration to improve OTIF performance
Run market logistics operations ensuring on‑time, in‑full delivery and cost efficiency
Serve as gatekeeper for innovation and brand change projects
Lead supply business continuity planning and risk management
Coach and develop the in‑market supply organization and oversee IBP processes