Customer Service Information Desk

This role supports the execution of the bespoke Customer Service program at a Majid Al Futtaim Mall, focusing on the day-to-day smooth operations of the Customer Service Information Desk. The position ensures that all customer service-related activities meet the highest standards to deliver an effortless and unforgettable customer experience. Responsibilities include maintaining knowledge of mall services and amenities, assisting customers with directions and inquiries, and handling complaints professionally. The role also involves executing the Gift Card program and ensuring compliance with payment handling policies.