Customer Service Information Specialist
myDNA
About this role
The Customer Service Information Specialist plays a key role in assisting customers with genealogical DNA testing, providing guidance, managing orders, and interpreting results to ensure a positive experience. The position involves communication via various channels, website navigation support, and collaborating with team members to deliver educational and personalized service.
Skills
About myDNA
mydna.lifemyDNA is an Australian genetic testing company that provides personalised DNA testing and science-backed reports to help people optimise nutrition, fitness, skin care and medication choices. Customers use at-home saliva kits (and practitioner-facing services) to receive easy-to-understand, actionable insights based on genetic markers. The company focuses on evidence-based interpretation and practical recommendations for individuals, health professionals and businesses seeking personalised health and wellness solutions.
About myDNA
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for myDNA.
Salary
$45k – $61k
per year