Customer Service Intern

The Customer Service Intern serves as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements, at a Regional Service Centre in Nairobi, Kenya. The role involves receiving and screening faulty units, performing basic troubleshooting, processing repair and replacement requests, and coordinating the movement of units between the service centre and feeder shops. The intern will maintain accurate records, ensure compliance with established procedures, and collaborate with technicians and internal departments to deliver an efficient aftersales experience.