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© All Rights Reserved. ApplyBlast.com
wesco
The Customer Service Lead will oversee daily order fulfillment activities and lead a team of Customer Service Representatives to ensure accurate and efficient processing of customer orders within established service level agreements. This role involves managing workload distribution, providing coaching and training, resolving escalations, and driving continuous process improvements to enhance customer satisfaction and operational effectiveness. The position serves as the primary point of contact for customer service operations, collaborating closely with Operations, Warehouse, Transportation, and Account Management teams.
Headquarters
Pittsburgh, Pennsylvania, United States
Company Size
10001+ employees
Founded
1922
Wesco is a business-to-business distribution, logistics, and supply chain solutions company serving customers in electrical, communications, utility, industrial, and broadband markets. The company provides products, integrated supply services, digital solutions, and logistics support to help businesses build, connect, power, and protect infrastructure. Wesco operates in the electrical distribution and industrial supply industry.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for wesco.
wesco didn’t post a salary, so this is our estimate from similar listings.