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Customer Service Manager, Licensed at TIAA - ApplyBlast

Customer Service Manager, Licensed

TIAA

3 months ago

3.6 on Glassdoor

Charlotte, North Carolina, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Service Manager, Licensed oversees a team of customer service professionals, ensuring efficient and effective handling of customer inquiries and escalated issues. This role provides hands‑on support for complex cases, reviews complaints and metrics to improve service quality, and contributes to strategic initiatives and goal setting for the team.

Responsibilities

Maintain customer satisfaction through team development
Interact with customers on escalated issues daily
Review complaints and service metrics to improve quality
Plan and schedule support levels for advanced queries
Develop strategic customer service and technical support initiatives

Skills

Qualifications

Series 6Series 7Series 26Series 24Life and Health Insurance License (Resident State)

About TIAA

tiaa.org

Headquarters

New York, New York, United States

Company Size

10001+ employees

Founded

1918

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At TIAA, we believe everyone deserves a secure retirement. Explore our annuities, retirement plans, financial planning, investing & wealth management solutions.