Customer Service Manager (Local in Fairfield County, CT) (Hybrid)
Cefaly Technology
About this role
The Customer Service Manager at Fairfield County, CT is a hands-on leader responsible for managing the end-to-end customer service operations, including team leadership, process design, and performance management, working with both internal staff and an external call center partner. The role involves developing standard operating procedures, tracking key metrics, and ensuring quality and regulatory compliance in a regulated environment.
Skills
About Cefaly Technology
cefaly.comCEFALY is a medical device company that makes an FDA‑cleared, drug‑free wearable neuromodulation device for the treatment and prevention of migraine. Its consumer headset is clinically studied to help alleviate migraine pain and reduce the frequency of attacks and is designed for home use. CEFALY positions its product as a noninvasive alternative or complement to pharmacologic therapies, backed by clinical evidence. The company markets devices and accessories internationally and works with healthcare providers to support patient use.
About Cefaly Technology
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cefaly Technology.
Salary
$65k – $80k
per year
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