Customer Service Manager
Carrier(1 month ago)
Hong Kong, Kowloon Bay, Hong Kong, Kowloon, Hong KongOnsiteFull TimeManager$86,575 - $116,025 (estimated)Customer Service
Apply NowAbout this role
Manager leading a team of technicians, engineers and customer service staff delivering technical support, warranty, maintenance and installation services for Carrier & Toshiba residential and light-commercial HVAC products. The role focuses on ensuring high-quality service delivery, aligning customer service activities with product line objectives, and maintaining strong relationships with key customers. It also involves driving continuous improvement in customer service policies and programs.
Required Skills
- Team Management
- Technical Support
- Customer Service
- HVAC Knowledge
- Project Management
- Escalation Handling
- Training
- Performance Reviews
- Call Center Management
Qualifications
- University Degree
- Minimum 8 Years Relevant Experience in HVAC
About Carrier
carrier.comCarrier is a global leader in intelligent climate and energy solutions
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