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Customer Service Manager at Alcon - ApplyBlast

Customer Service Manager

Alcon

5 months ago

2.7 on Glassdoor

Jeddah, Saudi Arabia

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Service Manager at Alcon leads local Customer Operations teams, drives operational excellence, and supports Alcon’s transformation toward intelligent, customer-centric service centers aligned with the GEM Supply Chain strategy.

Responsibilities

Collaborating with regional and local stakeholders to deliver a seamless customer experience
Overseeing end-to-end operational processes ensuring accuracy and compliance
Monitoring service KPIs and driving continuous improvement initiatives
Ensuring alignment with GEM Supply Chain strategy and quality standards
Leading and developing Customer Operations teams for high performance

Skills

Qualifications

University degree or equivalent business experience

About Alcon

alcon.com

Headquarters

Cointrin, Geneva, Switzerland

Company Size

10001+ employees

Founded

1945

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Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.