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© All Rights Reserved. ApplyBlast.com
illinoistoolworks.com
A Customer Service Manager leads a team of Customer Relationship Representatives to oversee sales and service administration for the North American Business Unit. The role focuses on managing order processing, resolving escalations, developing team strategies, and driving continuous improvements in operational efficiency. Key duties include coaching staff, tracking performance metrics, and collaborating with operations and sales departments to enhance service delivery.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for illinoistoolworks.com.
4% below the average for this role
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