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© All Rights Reserved. ApplyBlast.com
Transdev United States
The Customer Service Manager at Transdev in Baltimore oversees daily operations of the Customer Service department, monitors agent activities, adjusts staffing, and ensures high‑quality service delivery. The role involves training and evaluating staff, handling customer communications, and maintaining performance metrics such as call quality and complaint response times. It requires at least three years of supervisory experience, strong problem‑solving and communication skills, and the ability to work flexible schedules.
Transdev United States is a leading operator and integrator of multiple modes of public transportation in North America. The company provides a wide range of transit services including bus, paratransit, rail, microtransit, shuttle, ferry, and autonomous fleet services. Transdev helps public and private clients operate safe, efficient, and innovative transportation solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Transdev United States.
Right around the average for this role