Customer Service Manager

This role provides strategic leadership for the customer service function, serving as the primary interface between sales teams and customer-facing support to ensure a seamless customer experience. The position aligns cross-functional resources to optimize Quote-to-Cash processes, including pricing, quoting, and order management, while leading teams to deliver high levels of responsiveness and issue resolution. The role acts as the voice of the customer, driving continuous improvement across the end-to-end customer lifecycle and ensuring alignment around service delivery expectations.