Customer Service Manager

Gould’s BrandSource Home Furnishings is seeking an experienced and customer-focused Customer Service Manager to oversee the resolution of inventory-related customer concerns and coordinate with vendors and suppliers. This role ensures a seamless customer experience throughout the order fulfillment process by serving as the primary point of contact for escalated issues involving product availability, delayed shipments, and damaged merchandise. The ideal candidate will improve customer satisfaction, maintain vendor relationships, and ensure accurate inventory communication across departments.