American Airlines
The Customer Service Manager role at American Airlines focuses on leading and developing frontline teams to ensure a safe, reliable, and high-performing airport operation. This position involves coaching employees, managing escalated service issues, and fostering a culture of safety, teamwork, and exceptional customer experience. The manager is responsible for driving operational excellence while adhering to corporate policies and union agreements.
Headquarters
Texas City, Texas, United States
Company Size
10001+ employees
Founded
1930
American Airlines is a major U.S. commercial airline that provides scheduled domestic and international passenger and cargo air transportation. It operates a large hub-and-spoke network with a sizable fleet and is a founding member of the Oneworld alliance, serving both business and leisure travelers. The company offers corporate travel solutions, cargo services, an AAdvantage frequent-flyer program, and digital booking and travel-management tools from its headquarters in Fort Worth, Texas.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for American Airlines.
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