Productboard
Rollon by Timken is seeking a Customer Service Manager to lead customer support and order fulfillment operations, ensuring exceptional service for OEM customers, system integrators, and distribution partners. The role involves managing a team of customer service professionals, overseeing the complete order lifecycle for engineered motion control products, and serving as a key liaison between customers and internal engineering, production, and supply chain teams. This position focuses on building relationships, resolving technical challenges, and driving continuous improvement in customer satisfaction and operational performance.
Headquarters
San Francisco, California, United States
Company Size
201-500 employees
Founded
2014
Productboard is the only comprehensive agentic product management system built for product makers. It helps teams understand customer needs, prioritize features, and ship the right products by centralizing feedback, synthesizing insights with AI, and building clear roadmaps aligned to business strategy. Its Spark agentic system automates tasks like feedback synthesis, competitive intelligence, and product brief creation, while integrations with development and collaboration tools support cross-functional planning.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Productboard.