Customer Service Mon-Fri

J.W. Pepper is hiring remote Customer Service Agents to support bands, choirs, and orchestras by assisting customers with sheet music and accessories via phone, email, and chat. This full-time role involves addressing customer inquiries, managing inbound calls, and identifying upsell opportunities while maintaining a helpful and enthusiastic attitude. The position is open to residents of specific U.S. states and requires prior customer service and call center experience.