Customer Service Officer-Voice

The Customer Service Officer-Voice provides excellent customer service to BDO retail customers, accredited merchants, and the general public by handling inquiries, requests, and concerns via phone, email, fax, and social media. The role involves resolving issues related to bank accounts, credit cards, banking transactions, and retail products and services. This position requires adherence to bank policies, maintaining organized workstations, and escalating complex issues to supervisors.