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Customer Service Officer at Manulife - ApplyBlast

Customer Service Officer

Manulife

3 months ago

3.9 on Glassdoor

Hong Kong, China

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Service Officer at Manulife handles enquiries and requests regarding individual financial products, including life, group life, medical insurance, and wealth management. The role involves resolving agent queries via phone, live chat, and email while ensuring accuracy, compliance, and quality standards. Officers also support management by recommending productivity and service improvements to achieve desired business results.

Responsibilities

Handle enquiries and requests for individual financial products
Resolve agent queries via phone, live chat, and email
Ensure accuracy and compliance of all customer requests
Recommend productivity and service improvements to management
Support ad-hoc tasks to achieve business needs

Skills

Qualifications

HKDSEHKCEEDiplomaIIQE 1IIQE 3

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.