zim
The Customer Service Officer provides standard and excellent customer service to clients, ensuring smooth communication with vendors, shipping agents, and booking agents. The role involves handling GSS queries within SLA, participating in the accurate and timely issuance of Bills of Lading, and sharing knowledge with team members. The position requires at least 2 years of experience in the shipping industry, strong documentation accuracy, and fluency in Chinese and English.
ZIM Integrated Shipping Services Ltd. is a leading global container shipping carrier that provides containerized cargo transportation across all major trade routes. The company operates a modern fleet and offers specialized services including reefer (temperature-controlled) shipping. ZIM is supported by a worldwide network of local offices and representatives to manage bookings, schedules and customer support. Customers choose ZIM for its extensive route coverage, operational reliability, and end-to-end cargo solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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