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Customer Service & Operations Analyst, Fraud Prevention at NatWest Group - ApplyBlast

Customer Service & Operations Analyst, Fraud Prevention

NatWest Group

1 day ago

4.1 on Glassdoor

Manchester, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Service & Operations Analyst, Fraud Prevention role involves investigating fraud prevention and recovery queries to deliver successful customer and business outcomes. The position requires processing and authorizing transactions, detecting fraudsters using high-risk data, and escalating complex issues to relevant parties. This hybrid role includes office-based training in Manchester followed by shift work across the week.

Responsibilities

Investigate fraud prevention and recoveries queries to deliver customer outcomes
Process and authorise transactions to detect fraudsters and protect customers
Identify and report suspicions of money laundering to specialist functions