Customer Service Operations Coordinator
Switchfly
About this role
The Customer Service Operations Coordinator supports daily customer service activities, focusing on operational execution, cross-team coordination, and issue resolution across different time zones. The role involves monitoring service performance, troubleshooting, and collaborating with internal and external stakeholders to ensure service continuity.
Skills
About Switchfly
switchfly.comSwitchfly is a travel commerce platform that enables employee rewards, benefits and customer loyalty programs to offer travel experiences as redeemable rewards. Its white‑label solution powers booking and fulfillment of flights, hotels, cars and activities through catalog management, personalization and API integrations. Employers and loyalty providers use Switchfly to expand member choice, simplify redemptions, and boost engagement with flexible, travel-focused reward options.
About Switchfly
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$73k – $99k
per year