Customer Service & Operations Function Leader, Director
NatWest
About this role
A Director-level Customer Service & Operations Lead overseeing the digital chat function within a banking organisation. The role focuses on managing large, multi-location teams and advancing operational transformation through digital solutions and analytics while ensuring 24/7 service delivery aligns with organisational objectives.
Skills
Qualifications
About NatWest
natwest.comIndustries
Finance
Welcome to NatWest. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. Visit today to see how we can serve you.
Recent company news
MarketBeatNatWest Group plc $NWG Shares Bought by Capital International Investors
5 hours ago
MarketBeatNatWest Group plc (NYSE:NWG) Short Interest Up 138.5% in February
5 hours ago
Bain & CompanyHow NatWest Is Scaling Customer Engagement with AI
Nov 6, 2025
CNBCNatWest shares fall after $3.7 billion deal to buy one of UK's largest wealth managers
1 month ago
AccentureNatWest Group to Accelerate Bank-wide Data and AI Transformation Through 5-year Collaboration with Accenture and AWS
Jul 23, 2025
About NatWest
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for NatWest.
Salary
$149k – $198k
per year
More jobs at NatWest
Similar Jobs
Senior Director, Customer Service (Hybrid)
Broadridge Financial Solutions
Senior Director, Function Operations
Coca-Cola
Director, Cyber Defense Center
Hewlett Packard Enterprise
Executive, Cash Management Platform Client Servicing
Hong Leong Bank Berhad
Senior Director II, Global Digital Transformation & Analytics
Coca-Cola
Customer Service Representative Bankwest
Commonwealth Bank of Australia