Customer Service Operations Manager (Kedah & Perlis)
Hong Leong Bank Berhad(4 years ago)
About this role
A Branch Operations Manager role at Hong Leong Bank overseeing the integrity and service standards of a retail bank branch. The position supports branch leadership, contributes to process and service improvements, and represents the bank in the community while aligning with HLB’s digital and customer-first ethos.
Required Skills
- Queue Management
- Complaint Handling
- Customer Experience
- Transaction Audit
- Fraud Prevention
- Staff Planning
- Internal Controls
- Self-Audit
- Coaching
- Relationship Building
+5 more
Qualifications
- Diploma/Degree
- SPM/STPM
- PCE (General)
- PCE (Life)
About Hong Leong Bank Berhad
hlb.com.myHong Leong Bank Malaysia offers a host of personal financing products and services ranging from loans, credit cards, online banking, mobile banking and more. All designed to cater for the different needs and lifestyles of the customers.
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