Customer Service Operations Manager

A Customer Service Operations Manager at Barclays leads operational teams to deliver high-quality customer outcomes and continuously improve the customer experience. The role involves driving people and process change to enhance tNPS and quality outcomes while managing day-to-day performance against service level agreements and risk requirements. Collaborating with stakeholders across Operations, Risk, Product, and Technology, you will identify root causes of issues and implement improvements through effective data use and digital adoption strategies.