Customer Service & Operations Unit Leader, AVP
NatWest(1 month ago)
About this role
An Associate Vice President-level Customer Service & Operations Unit Leader in a bank, overseeing a team that handles telemarketing, telesales and customer retention via telephony and digital channels. The role centers on delivering high-quality customer experience and aligning the unit with broader bank objectives.
Required Skills
- Team Leadership
- Coaching
- Telemarketing
- Telesales
- Retention
- Stakeholder Management
- Campaign Planning
- Data Analysis
- Workload Management
- Customer Focus
+3 more
About NatWest
natwest.comWelcome to NatWest. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. Visit today to see how we can serve you.
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