Customer Service Product Readiness Team Lead

Esri(10 days ago)

HybridFull TimeManager$69,680 - $84,760Customer Service

About this role

The Customer Service Team Lead will guide a team of Product Readiness Specialists to prepare operational requirements for product and program launches and ensure smooth, successful releases. The role focuses on shaping the customer experience through cross-functional collaboration, team development, and maintaining readiness for product rollouts.

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Required Skills

Team Leadership
Operational Oversight
Problem Solving
Escalation Management
Collaboration
Training
Product Readiness
Excel
Project Management
Agile

Qualifications

Bachelor's Degree in Business

About Esri

esri.com

Esri (Environmental Systems Research Institute) is the leading provider of GIS software and spatial analytics, delivering the ArcGIS platform for mapping, visualization, and advanced geospatial analysis. Its offerings span desktop (ArcGIS Pro), cloud and enterprise deployments (ArcGIS Online, ArcGIS Enterprise), developer APIs/SDKs, and mobile and industry-specific applications for government, utilities, transportation, natural resources, and business. Esri also provides geospatial data, location services, training, and professional services, and supports a global ecosystem of partners and developers around its "The Science of Where" vision. Founded in 1969 and headquartered in Redlands, California, it serves customers worldwide.