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Customer Service Rep I at City of High Point - ApplyBlast

Customer Service Rep I

City of High Point

5 days ago

High Point, North Carolina, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative I delivers exceptional customer service within the phone center and walk-in areas, handling utility billing, account inquiries, service requests, and payment processing. This role ensures accurate and timely handling of customer interactions while maintaining professionalism, empathy, and efficiency in a fast-paced environment. The position plays a critical role in supporting daily operations and fostering positive customer experiences that reflect the City's commitment to service excellence.

Responsibilities

Deliver exceptional customer service in phone center and walk-in areas
Manage utility billing inquiries and process customer payments
Analyze payment histories and create appropriate payment arrangements

Skills

About City of High Point

buildhighpoint.com

Headquarters

High Point, North Carolina, United States

Company Size

1001-5000 employees

Founded

1859

View Profile

Build High Point is the City of High Point's official development and permitting portal, providing resources for navigating the review and approval processes for construction and development projects in High Point, NC. The site allows users to track development activity, schedule inspections, access fee schedules, and manage permits through the Accela Citizen Access system. It also features news and updates related to city planning, including the 2045 Comprehensive Plan and infrastructure projects.