Customer Service Rep II
Hewlett Packard Enterprise(1 month ago)
About this role
The Customer Service Representative II plays a critical role in advanced case handling, providing in-depth troubleshooting and supporting the Customer Care & RMA Operations team with complex customer issues. The individual in this role acts as a mentor to junior agents, demonstrating expertise in support processes while contributing to process improvements to enhance customer service operations.
Required Skills
- Customer Care
- Troubleshooting
- Case Management
- Process Improvement
- Mentorship
About Hewlett Packard Enterprise
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