Customer Service Representative 3 Lead
Cubic Corporation(3 months ago)
About this role
A senior call center role within Cubic Transportation Systems supporting transit fare and payment operations for cardholders, patrons, and transit operators. The position is part of the contact center team, works shift schedules that include nights, weekends, and holidays, and acts as a senior point of contact and backup leadership for customer service operations.
Required Skills
- Call Support
- Escalation Handling
- Telephone Support
- Troubleshooting
- Coaching
- Training
- Mentoring
- Reporting
- Process Management
- Contract Management
+6 more
Qualifications
- High School Diploma
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