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Customer Service Representative 3 at University of Miami - ApplyBlast

Customer Service Representative 3

University of Miami

1 day ago

3.8 on Glassdoor

Miami, Florida, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Service Representative 3 handles a variety of customer inquiries, complaints, and service requests, following up via multiple communication channels. This role guides lower-level staff, resolves complex issues, and ensures accurate documentation of customer interactions. The position requires discretion with confidential information and adherence to university policies.

Responsibilities

Resolves customer inquiries and complaints via multiple communication channels
Coordinates pathology services and case requests with external and internal stakeholders
Investigates missing specimens and case discrepancies to prevent diagnostic delays

Skills

About University of Miami

miami.edu

Headquarters

Miami, Florida, United States

Company Size

1001-5000 employees

Founded

1952

View Profile

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.