Customer Service Representative – 3PL Operations

The Customer Service Representative – 3PL Operations serves as the primary liaison between 3PL warehouse operations and gaming and media clients, managing day-to-day account operations, order coordination, and issue resolution. This role involves monitoring order activity across multiple channels, supporting product launches, and generating operational reports to ensure service performance meets client SLAs. The position requires close collaboration with internal operations and sales teams to drive continuous improvement and identify business growth opportunities.