Customer Service Representative B2

The Customer Service Representative B2 provides administrative and operational support to the Aftermarket Operations area, ensuring timely follow-up on purchase orders, service orders, billing, and customer requirements. This role serves as a key contact point between customers, service technicians, sales, and internal departments to guarantee an exceptional service experience and compliance with established processes. The position involves managing the complete order cycle, resolving client inquiries, and generating operational reports to maintain service level agreements.