Customer Service Representative - Credit and Collections
Xcel Energy(1 month ago)
About this role
The Residential Credit and Collections Representative at Xcel Energy plays a crucial role in ensuring customer satisfaction by addressing complex issues and inquiries related to utility payments. This position involves strong negotiation skills to collect past due debts and educate customers about their energy needs and available services. Representatives utilize technology to facilitate these interactions while maintaining a focus on building trust and providing accurate information to customers.
Required Skills
- Customer Service
- Negotiation
- Problem Solving
- Technical Support
- Debt Collection
Qualifications
- High School Diploma
About Xcel Energy
xcelenergy.comAt Xcel Energy, we are trusted to deliver clean, essential energy that powers every moment of every day.
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