Customer Service Representative (CSR) – Lab

The Customer Service Representative (CSR) – Lab role is responsible for the daily administrative functions of Laboratories Northwest, ensuring high-level customer service and maintaining patient and department confidentiality. The position involves providing telephone-based support, documenting client communications, handling specimen transportation, and performing accessioning of specimens into the data management system. Additionally, the role includes providing pricing, placing lab orders, correcting report and billing errors, and managing courier vehicles and dispatch.