Customer Service Representative for Emergency Response System (ERS) Services

The Customer Service Representative for Emergency Response System (ERS) Services is responsible for maintaining accurate subscriber records, managing ERS equipment inventory, and ensuring timely communication with contractors and customers. This role involves handling incoming calls, following up on incident reports, and supporting the Administrator for ERS in maintaining compliance and operational standards. The position requires strong organizational skills, proficiency in Microsoft applications, and the ability to work effectively in a mission-driven, non-profit environment.