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Customer Service Representative (FT- 1.0FTE, Day Shift) at Bozeman Health - ApplyBlast

Customer Service Representative (FT- 1.0FTE, Day Shift)

Bozeman Health

4 months ago

Bozeman, MT

Onsite

Full Time

Junior

0 applicants

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About this role

A Patient Financial Services Representative at Bozeman Health manages patient accounts and resolves billing concerns by handling high volumes of inbound and outbound calls. This role involves collecting payments, coordinating financial assistance, resolving insurance issues, and ensuring all financial data is accurately entered into the Epic system while maintaining patient confidentiality.

Responsibilities

Answer and manage 65 to 80 inbound patient calls daily
Make outbound calls regarding balances and payment arrangements
Screen and route patient inquiries to appropriate departments
Utilize Epic effectively to process medical billing and accounts
Resolve patient complaints and concern regarding financial matters

Skills

Qualifications

High School Diploma or Equivalent6 months customer experience6 months computer proficiencyMedical terminology knowledge

About Bozeman Health

bozemanhealth.org

Headquarters

Bozeman, Montana, United States

Company Size

1001-5000 employees

Founded

1911

View Profile

Bozeman Health is a healthcare organization based in Bozeman, Montana, dedicated to providing quality medical services that range from emergency care to comprehensive wellness programs. The organization is staffed by an expert team committed to delivering personalized care to improve the health and wellness of the community. Bozeman Health emphasizes a patient-centered approach, ensuring that individuals receive attentive and tailored services to meet their healthcare needs.