Customer Service Representative - (FT)
Prometric
About this role
A Customer Service Representative at Paragon Testing Enterprises provides support to test takers and stakeholders regarding tests and instructional materials. The role involves handling inquiries, processing requests, and refining procedures to improve service delivery.
Skills
About Prometric
prometric.comPrometric is a global testing and assessment company that delivers secure computer-based and remote-proctored exams for professional licensure, certification, academic admissions, and workforce credentialing. It provides end-to-end services including test development, secure delivery at a worldwide network of test centers and via online proctoring, candidate registration and scheduling, and scoring/reporting. Prometric serves licensure boards, certification bodies, government agencies, and educational institutions, emphasizing security, regulatory compliance, and data-driven program insights. Its technology and operations enable scalable, reliable assessment programs and improved candidate experience across international markets.
About Prometric
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Prometric.
Salary
$29k – $38k
per year