Customer Service Representative - Full Time
Pdq
About this role
PDQ is seeking a Customer Service Representative to support their Sales and Customer Success teams by handling customer inquiries, managing orders, and ensuring customer satisfaction. The role involves collaborating with internal teams, processing orders, and providing support to resellers and MSPs. It is focused on delivering excellent customer service without sales quotas.
Skills
Qualifications
About Pdq
pdq.comPDQ builds simple, secure, and fast IT device management software for Windows that streamlines software deployment, automated patching, and endpoint inventory. Its flagship tools (PDQ Deploy and PDQ Inventory) let IT admins schedule installs and updates, gather hardware/software inventory, run scripts, and generate compliance reports. PDQ emphasizes ease-of-use, speed, and integration with common Windows tooling (like Active Directory), making it popular with system administrators and managed service providers for reducing repetitive admin work.
About Pdq
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Pdq.
Salary
$71k – $94k
per year